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Welcome to Vampirenutrition.com!
15 Days Return Policy!

Shipping / Delivery

How Do You Ship Your Orders ?

vampirenutrition.com dispatches all goods through a renowned courier partners chosen according to the various order or products sold on ®vampirenutrition.com. You can track your shipment status via My Account section in member login page.

Do You Ship to International Locations ?

vampirenutrition.com delivers to most locations within the geographical boundary of India. Currently we do not service international orders.

What are the Shipping Charges on vampirenutrition.com ?

Shipping is free at vampirenutrition.com for purchases, irrespective of the goods weight, volume, fragility, value or location. You can also opt for Cash On Delivery (COD) option.

How Long do You Take to Dispatch an Order ?

vampirenutrition.com ships the goods within 1–2 days of the purchase. Details like shipment date and date of delivery can be tracked in My Account section. An email with the order details is sent to the customers once the goods are shipped from our warehouse. Also, any unforeseen issue or delay is informed via special update Email/SMS/Phone call.

How Can I Track my Order ?

An email with your shipping and order information is sent to you after your goods have been shipped from our warehouse. You can then track your parcel’s progress via My Account section. If you are unable to track any information regarding your package/ parcel, please send us an email at support@ vampirenutrition.com or call us at our customer care numbers.

 

Payments

How Do I Pay for a vampirenutrition Purchase ?

There are zero hidden charges when you make a purchase on vampirenutrition. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

Are There any Hidden Charges When I Make a Purchase on vampirenutrition ?

There are zero hidden charges when you make a purchase on vampirenutrition. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

What is Cash On Delivery (COD)

vampirenutrition.com provides Cash On Delivery option only for the orders which amount to less than Rs. 15,000/-. COD is provided free of charge. Pay ONLY CASH to the delivery boy. When someone fails to accept the COD parcel reserves the right to d vampirenutrition.com is continue the option of COD for that particular account.

How Do I Pay Using a Credit/Debit Card ?

Credit Cards

We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit Cards

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

I Tried Placing My Order Using My Debit Card/Credit Card/Net Banking but the Order Was Not Successful. What Happens to the Money Deducted from the Card ?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

Return Policy

What is the General Return Policy on vampirenutrition.com ?

15 Day Return Policy

We offer you complete peace of mind while ordering at ®vampirenutrition.com, You can return all items within 15 days of the receipt of goods. If you are not satisfied with what you have bought, we gladly take it back and we will exchange the product as per your request within 15 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer. We also will refund you the shipping charges in store credits. However, please ensure that the product is unused and the tags, boxes and other packaging are intact.

*Condition*

Please note that the product should be unused and should be sent back along with the original box and invoice to :

What Should I do if I Receive a Damaged Item, Wrong Product or Missing Units in my Order ?

If you receive your parcel tampered or damaged, please, immediately inform us via sending an email at support@vampirenutrition.com or call us at +91 8826304680. We will  exchange or replace the product, within 15 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer .We also will refund you the shipping charges in store credits. However, please ensure that the product is unused and the tags, boxes and other packaging are intact.

Can I Cancel my Order I Just Placed ?

All orders can be cancelled within 12 hours of the purchase by sending an order cancellation email to support@vampirenutrition.com. ®vampirenutrition.com will notify the customer on order cancellation status via sending an email to their registered e-mail ID with ®vampirenutrition.com